/* workflow.css — Service Ticket Workflow module styles.
 * Module accent: --wf-teal (#14b8a6). Dark glassmorphism design system.
 * Depends on: hex-design-system.css, hex-components.css (loaded in templates).
 */

:root {
    --wf-teal: #14b8a6;
    --wf-teal-glow: rgba(20, 184, 166, 0.35);
    --wf-teal-dim: rgba(20, 184, 166, 0.15);
    --status-new: #9E9E9E;
    --status-assigned: #2196F3;
    --status-in-progress: #FF9800;
    --status-completed: #4CAF50;
    --status-cancelled: #F44336;
}

/* ── Layout ── */
body {
    background: var(--dark-bg, #0f172a);
    color: var(--text-primary, #e2e8f0);
    font-family: 'Inter', sans-serif;
    margin: 0;
}

.wf-page { min-height: 100vh; padding: 24px; }

.wf-header {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 16px 24px;
    margin-bottom: 24px;
    background: rgba(17, 24, 39, 0.6);
    backdrop-filter: blur(8px) saturate(180%);
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: 12px;
}

.wf-header .wf-logo {
    color: var(--wf-teal);
    font-size: 1.4rem;
    font-weight: 700;
}

.wf-header .breadcrumb {
    font-size: 0.8rem;
    color: var(--text-muted, #94a3b8);
    margin-left: auto;
}

.wf-header .breadcrumb a {
    color: var(--wf-teal);
    text-decoration: none;
}

/* ── Glass panel ── */
.glass-panel {
    background: rgba(17, 24, 39, 0.6);
    backdrop-filter: blur(8px) saturate(180%);
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: 12px;
    padding: 20px;
}

/* ── KPI tiles ── */
.kpi-row {
    display: flex;
    gap: 16px;
    margin-bottom: 24px;
    flex-wrap: wrap;
}

.kpi-tile {
    flex: 1;
    min-width: 140px;
    background: rgba(17, 24, 39, 0.6);
    backdrop-filter: blur(8px);
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: 12px;
    padding: 18px 20px;
    text-align: center;
}

.kpi-tile .kpi-value {
    font-size: 2rem;
    font-weight: 700;
    color: var(--wf-teal);
    line-height: 1;
}

.kpi-tile .kpi-label {
    font-size: 0.75rem;
    color: var(--text-muted, #94a3b8);
    margin-top: 6px;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.kpi-tile.kpi-assigned .kpi-value    { color: var(--status-assigned); }
.kpi-tile.kpi-inprogress .kpi-value  { color: var(--status-in-progress); }
.kpi-tile.kpi-completed .kpi-value   { color: var(--status-completed); }
.kpi-tile.kpi-cancelled .kpi-value   { color: var(--status-cancelled); }

/* ── Status badge ── */
.status-badge {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 0.72rem;
    font-weight: 600;
    letter-spacing: 0.03em;
    text-transform: uppercase;
}

.badge-new         { background: rgba(158, 158, 158, 0.15); color: var(--status-new);        border: 1px solid var(--status-new); }
.badge-assigned    { background: rgba(33, 150, 243, 0.15);  color: var(--status-assigned);   border: 1px solid var(--status-assigned); }
.badge-in_progress { background: rgba(255, 152, 0, 0.15);   color: var(--status-in-progress); border: 1px solid var(--status-in-progress); }
.badge-completed   { background: rgba(76, 175, 80, 0.15);   color: var(--status-completed);  border: 1px solid var(--status-completed); }
.badge-cancelled   { background: rgba(244, 67, 54, 0.15);   color: var(--status-cancelled);  border: 1px solid var(--status-cancelled); }

/* Priority badge */
.priority-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 0.7rem;
    font-weight: 600;
}

.priority-LOW       { background: rgba(148, 163, 184, 0.15); color: #94a3b8; }
.priority-NORMAL    { background: rgba(59, 130, 246, 0.15);  color: #60a5fa; }
.priority-HIGH      { background: rgba(245, 158, 11, 0.15);  color: #fbbf24; }
.priority-EMERGENCY { background: rgba(239, 68, 68, 0.2);    color: #f87171; font-weight: 700; }

/* ── Ticket table ── */
.ticket-table-wrap { overflow-x: auto; }

table.wf-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.85rem;
}

.wf-table th {
    padding: 10px 12px;
    text-align: left;
    font-size: 0.72rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-muted, #94a3b8);
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.wf-table td {
    padding: 12px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.05);
    vertical-align: middle;
}

.wf-table tr:hover td { background: rgba(255, 255, 255, 0.03); }
.wf-table .public-id  { font-family: monospace; font-size: 0.78rem; color: var(--wf-teal); }

/* ── Buttons ── */
.btn {
    padding: 7px 16px;
    border-radius: 8px;
    font-size: 0.82rem;
    font-weight: 600;
    cursor: pointer;
    border: none;
    transition: all 0.2s;
}

.btn-teal { background: var(--wf-teal); color: #0f172a; }
.btn-teal:hover { background: #0d9488; box-shadow: 0 0 12px var(--wf-teal-glow); }

.btn-outline {
    background: transparent;
    border: 1px solid rgba(255, 255, 255, 0.2);
    color: var(--text-primary, #e2e8f0);
}
.btn-outline:hover { border-color: var(--wf-teal); color: var(--wf-teal); }

.btn-danger  { background: rgba(239, 68, 68, 0.15);  border: 1px solid var(--status-cancelled); color: #f87171; }
.btn-success { background: rgba(76, 175, 80, 0.15);   border: 1px solid var(--status-completed); color: #86efac; }
.btn-sm { padding: 4px 10px; font-size: 0.75rem; }

/* ── Modal ── */
.wf-modal-overlay {
    display: none;
    position: fixed;
    inset: 0;
    z-index: 1000;
    background: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
    align-items: center;
    justify-content: center;
}

.wf-modal-overlay.open { display: flex; }

.wf-modal {
    background: #1e293b;
    border: 1px solid rgba(255, 255, 255, 0.12);
    border-radius: 16px;
    padding: 28px;
    width: 100%;
    max-width: 480px;
    box-shadow: 0 24px 48px rgba(0, 0, 0, 0.5);
}

.wf-modal h3 { margin: 0 0 16px; color: var(--wf-teal); font-size: 1rem; }
.wf-modal .modal-footer {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
    margin-top: 20px;
}

/* ── Form elements ── */
.wf-form-group { margin-bottom: 16px; }

.wf-form-group label {
    display: block;
    font-size: 0.78rem;
    color: var(--text-muted, #94a3b8);
    margin-bottom: 6px;
}

.wf-input, .wf-select, .wf-textarea {
    width: 100%;
    padding: 9px 12px;
    border-radius: 8px;
    background: rgba(255, 255, 255, 0.06);
    border: 1px solid rgba(255, 255, 255, 0.12);
    color: var(--text-primary, #e2e8f0);
    font-size: 0.85rem;
    box-sizing: border-box;
}

.wf-input:focus, .wf-select:focus, .wf-textarea:focus {
    outline: none;
    border-color: var(--wf-teal);
    box-shadow: 0 0 0 3px var(--wf-teal-dim);
}

.wf-select option { background: #1e293b; }
.wf-textarea { resize: vertical; min-height: 80px; }

/* ── Ticket type cards (submit page) ── */
.type-card-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: 14px;
    margin-bottom: 24px;
}

.type-card {
    padding: 18px;
    border-radius: 12px;
    cursor: pointer;
    background: rgba(17, 24, 39, 0.6);
    border: 2px solid rgba(255, 255, 255, 0.08);
    transition: all 0.2s;
    text-align: center;
}

.type-card:hover { border-color: var(--wf-teal); box-shadow: 0 0 16px var(--wf-teal-dim); }
.type-card.selected { border-color: var(--wf-teal); background: var(--wf-teal-dim); }

.type-card .type-icon { font-size: 2rem; margin-bottom: 8px; }
.type-card .type-name { font-weight: 600; font-size: 0.88rem; color: var(--text-primary, #e2e8f0); }
.type-card .type-desc { font-size: 0.75rem; color: var(--text-muted, #94a3b8); margin-top: 4px; }

/* ── Tabs (agent page) ── */
.wf-tabs {
    display: flex;
    gap: 4px;
    margin-bottom: 20px;
    border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.wf-tab {
    padding: 10px 18px;
    font-size: 0.85rem;
    font-weight: 500;
    cursor: pointer;
    color: var(--text-muted, #94a3b8);
    border-bottom: 2px solid transparent;
    background: none;
    border-top: none;
    border-left: none;
    border-right: none;
}

.wf-tab.active { color: var(--wf-teal); border-bottom-color: var(--wf-teal); }

/* ── Ticket cards (agent page) ── */
.ticket-card {
    background: rgba(17, 24, 39, 0.6);
    border: 1px solid rgba(255, 255, 255, 0.08);
    border-radius: 12px;
    padding: 18px 20px;
    margin-bottom: 12px;
    transition: border-color 0.2s;
}

.ticket-card:hover { border-color: rgba(20, 184, 166, 0.3); }

.ticket-card-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 8px;
    flex-wrap: wrap;
}

.ticket-card-title { font-weight: 600; font-size: 0.9rem; flex: 1; }

.ticket-card-meta {
    font-size: 0.78rem;
    color: var(--text-muted, #94a3b8);
    margin-bottom: 12px;
}

.ticket-card-actions { display: flex; gap: 8px; flex-wrap: wrap; }

/* ── History list ── */
.history-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 0;
    border-bottom: 1px solid rgba(255, 255, 255, 0.05);
    font-size: 0.85rem;
}

.history-item-title { flex: 1; font-weight: 500; }
.history-item-meta  { font-size: 0.75rem; color: var(--text-muted, #94a3b8); }

/* ── Event timeline ── */
.event-timeline { list-style: none; padding: 0; margin: 0; }

.event-item {
    display: flex;
    gap: 12px;
    padding: 10px 0;
    border-bottom: 1px solid rgba(255, 255, 255, 0.05);
    font-size: 0.8rem;
}

.event-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--wf-teal);
    margin-top: 4px;
    flex-shrink: 0;
}

.event-type  { font-weight: 600; color: var(--wf-teal); font-size: 0.72rem; text-transform: uppercase; }
.event-actor { color: var(--text-muted, #94a3b8); }
.event-time  { color: var(--text-muted, #94a3b8); margin-left: auto; white-space: nowrap; }

/* ── Filter row ── */
.filter-row {
    display: flex;
    gap: 12px;
    margin-bottom: 16px;
    flex-wrap: wrap;
    align-items: center;
}

.filter-row .filter-label {
    font-size: 0.78rem;
    color: var(--text-muted, #94a3b8);
}

/* ── Priority radio group ── */
.priority-radio-group {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.priority-radio-group label {
    display: flex;
    align-items: center;
    gap: 6px;
    cursor: pointer;
    font-size: 0.82rem;
    padding: 6px 12px;
    border-radius: 8px;
    border: 1px solid rgba(255, 255, 255, 0.12);
    transition: all 0.2s;
}

.priority-radio-group input[type="radio"] { display: none; }
.priority-radio-group input[type="radio"]:checked + span { font-weight: 700; }
.priority-radio-group label:has(input:checked) { border-color: var(--wf-teal); background: var(--wf-teal-dim); }

/* ── Dynamic fields section ── */
#dynamic-fields-section { display: none; }
#dynamic-fields-section.visible { display: block; }

/* ── Toast notification ── */
#wf-toast {
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 9000;
    padding: 12px 20px;
    border-radius: 10px;
    font-size: 0.85rem;
    font-weight: 500;
    background: #1e293b;
    border: 1px solid var(--wf-teal);
    color: var(--wf-teal);
    box-shadow: 0 8px 24px rgba(0, 0, 0, 0.4);
    opacity: 0;
    transform: translateY(12px);
    transition: all 0.3s;
    pointer-events: none;
}

#wf-toast.show  { opacity: 1; transform: translateY(0); }
#wf-toast.error { border-color: var(--status-cancelled); color: #f87171; }

/* ── Tab content panels ── */
.tab-panel { display: none; }
.tab-panel.active { display: block; }

/* ── Empty state ── */
.empty-state {
    text-align: center;
    padding: 48px 24px;
    color: var(--text-muted, #94a3b8);
    font-size: 0.9rem;
}

.empty-state .empty-icon { font-size: 2.5rem; margin-bottom: 12px; }

/* ── Responsive ── */
@media (max-width: 768px) {
    .wf-page { padding: 12px; }
    .kpi-row { gap: 10px; }
    .kpi-tile { min-width: 100px; }
    .wf-table { font-size: 0.78rem; }
    .type-card-grid { grid-template-columns: 1fr; }
    .wf-header { flex-wrap: wrap; }
    .filter-row { flex-direction: column; align-items: flex-start; }
}