C
CHARGE CARD ANALYTICS
Charge Operations
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Day
Week
Month
YTD
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Operational KPIs
Call Volume
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contact events this period (Q1)
Ticket MTTR
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median resolution days (Q2)
Delivery SLA %
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card delivery pipeline (Q3)
SLA Breaches
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across all SLA categories (Q5)
Card Delivery Pipeline
R-DLVPIPE-Q3
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SLA Compliance — Operational & Regulatory
R-SLA-Q5
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Call Centre Volume & Top Drivers
R-CALL-Q1
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Service Ticket Resolution Time
R-TCKT-Q2
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PIN-Set & PIN-Reset Volume
R-PIN-Q4
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