CO
CORPORATE CARD ANALYTICS
Operations
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Day
Week
Month
YTD
–
↻
Corporate Operations
Avg Resolution Time
–
days
Open Disputes
–
count
Recovery Rate
–
percent
Call Volume
–
count
Dispute Resolution Time
R-DSP-Q1
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Recovery Effectiveness
R-REC-Q1
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Call Centre Volume & Performance
R-OPS-Q3
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Card Delivery Time
R-OPS-Q4
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Issuance Cost Trend
R-OPS-Q5
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Call Centre Volume
R-OPS-Q1
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Service Ticket Resolution
R-OPS-Q2
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